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Terms and condition

Terms and Conditions for Stoked Wellness Incorporated
Effective Date: September 15, 2025

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Welcome to Stoked Wellness Incorporated (“Stoked Wellness,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website at www.stokedsaunaco.com (the “Website”), mobile application (the “App”), physical location at 225 King St E, Kingston, ON K7L 3A7, Canada, and all related services, including free-flow sauna sessions (60°C–100°C, 0%–20% humidity), cold plunges (0°C–10°C), memberships, passes, and lounge access (collectively, the “Services”). By booking, purchasing, or using our Services, you agree to these Terms. If you do not agree, do not use our Services.

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Stoked Wellness offers free-flow sauna and cold plunge experiences to promote wellness. Sessions last 60–90 minutes in a community-oriented space.

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1. Eligibility and Accounts

  • You must be 18+ to use our Services. Minors under 16 are prohibited; 16–17 require adult supervision.

  • Create an account with accurate information. You are responsible for maintaining confidentiality. Notify us of unauthorized use.

  • We reserve the right to suspend/terminate accounts for violations (e.g., fraud, abuse).

 

2. Bookings, Payments, and Memberships

  • Bookings: Reserve via Website/App. Confirmations are binding. Arrive 15 minutes early; late arrivals forfeit time without refund.

  • Payments: Processed via third-party (e.g., Stripe). Fees include taxes; no refunds for no-shows. Prices: Drop-ins $50+, memberships $99+/month.

  • Memberships/Passes: Non-transferable, non-refundable. Auto-renew unless canceled 24 hours before billing. Unused time expires per plan (e.g., 30 days for passes). We may cancel compromised memberships.

  • Cancellations: 24-hour policy; otherwise, full fee applies. No refunds for weather/personal reasons.

  • Taxes and Fees: You pay all applicable taxes/fees.

 

3. Health, Safety, and Release of Liability

Assumption of Risk: Sauna and cold plunge activities involve risks, including heat exhaustion, hypothermia, fainting, or injury, especially if you have cardiac conditions, high/low blood pressure, pregnancy, or other health issues. Consult a physician before use. Temperatures vary (sauna: 60°C–100°C; cold plunge: 0°C–10°C); we cannot guarantee exact conditions.

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Release and Waiver: In consideration of using our Services, you waive all claims against Stoked Wellness, its affiliates, employees, and staff for any injury, illness, death, or damage arising from participation (including negligence, except gross negligence). You assume all risks. Stoked Wellness is not liable for client negligence.

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Safety Rules:

  • Hydrate before/during/after; no alcohol/drugs.

  • Come clean to stoked, no dirt or mud. 

  • Follow staff guidance; No shoes or boots in sauna, come prepared with appropriate foot protection

  • No phones in sessions; respect others (no harassment).

  • Health disclosure required; we may deny access if unsafe.

  • COVID/Health Protocols: Follow current guidelines; masks/temperature checks as needed.

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Indemnification: You indemnify us against claims from your use or violation of Terms.

 

4. Conduct and Prohibited Activities

  • Be respectful; no disruptive behavior.

  • No smoking, vaping, or outside food/drink (tea provided in lounge).

  • Bring your own towel, swimsuit, flip-flops, water bottle. Cubbies provided; lost items donated after 2 weeks.

  • No photography with other people in it without their consent.

 

Violations may result in removal without refund.

 

5. Intellectual Property

Our content (e.g., branding, website content) is proprietary. You may not copy, distribute, or commercialize it. Limited license for personal, non-commercial use.

 

6. Limitation of Liability

To the fullest extent permitted by law, Stoked Wellness is not liable for indirect, incidental, or consequential damages (e.g., lost profits). Total liability capped at fees paid in last 6 months. Services provided “as is”; no warranties.

 

7. Termination

We may terminate access for any reason. Upon termination, obligations (e.g., payment) survive.

 

8. Governing Law and Disputes

Governed by Ontario, Canada law. Disputes resolved in Kingston, Ontario courts. Arbitration may apply for certain claims.

 

9. Changes to Terms

We may update Terms; continued use accepts changes. Notice via Website.

 

10. Contact Us

Questions? Email stokedsaunaco@gmail.com or visit 225 King St E, Kingston, ON K7L 3A7, Canada.

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